Store Operations Lead – Hospitality & Growth

Insomnia Cookies; Richmond (VA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary + quarterly }

Cellphone stipend

Benefits: medical, dental, vision &pet

401K with match

Paid time off: 2 weeks vacation, 2 Ins

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Free cookies and swag

Job summary

Insomnia Cookies is expanding its Richmond, VA location and seeking a hospitality-focused manager to lead a fast-growing team. You will hire, coach and develop a diverse hourly staff, ensuring outstanding food quality, service, and store cleanliness while driving sales and guest satisfaction.

This full-time role offers training, mentorship and opportunities for advancement, 401(k) with match, comprehensive benefits, a $55k–$60k base with quarterly bonuses, and perks such as a cellphone stipend

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thurs-Sun.
• Proven hospitality and customer service orientation.
• Experience with restaurant/retail software.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service components including food quality, customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Staff development

Hospitality

Communication

Scheduling

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding its Richmond, VA location and seeking a hospitality-focused manager to lead a fast-growing team. You will hire, coach and develop a diverse hourly staff, ensuring outstanding food quality, service, and store cleanliness while driving sales and guest satisfaction.

This full-time role offers training, mentorship and opportunities for advancement, 401(k) with match, comprehensive benefits, a $55k–$60k base with quarterly bonuses, and perks such as a cellphone stipend