Store Operations Lead — Guest Experience & Training

Rack Room Shoes; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes in Asheville, NC invites an Assistant Manager to support the Store Manager in daily operations, driving sales and guest service. You will lead, train and develop staff, uphold company policies, and ensure safety and loss prevention while maintaining visual standards.

Open/close procedures, cash handling, and inventory controls are part of the role as you coordinate with management to meet store objectives and provide a great shopping experience for customers.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• Understanding of standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Manage customer issues with urgency and to customer satisfaction.
• Open/closing procedures and POS policy adherence.
• Inventory control including shipping/receiving and price management.
• Merchandising, housekeeping and promotional signage adherence.
• Payroll-related scheduling and attendance management.
• Training and development of direct reports.
• Loss prevention and protection of company assets.
• Gain understanding of managing day-to-day operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematical skills

Policies and procedures knowledge

Store presentation standards

Job description

Rack Room Shoes in Asheville, NC invites an Assistant Manager to support the Store Manager in daily operations, driving sales and guest service. You will lead, train and develop staff, uphold company policies, and ensure safety and loss prevention while maintaining visual standards.

Open/close procedures, cash handling, and inventory controls are part of the role as you coordinate with management to meet store objectives and provide a great shopping experience for customers.