Store Operations Lead - Guest Experience & Hospitality

Fresh Market Inc.; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Team member discount 40%

Early Earn Wage Access

401K with company match

Financial Wellness Program

Paid time off

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

Pet insurance discounts

Daycare discounts

Event tickets discounts

Job summary

The Fresh Market is seeking a Store Operations Manager to lead key store operations and support the Store Director. You will oversee Guest Service, Fresh Production, In-Stock, and Inventory Control to deliver hospitality, safety, and strong execution daily.

We value energy, teamwork, and a commitment to excellence. The role requires 3+ years in supermarket/retail management, with strong leadership and communication abilities, and a willingness to work weekends and holidays.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older
• Bachelor’s degree in business, retail management, or related field (or equivalent experience)
• Experience leading in a grocery or high-volume specialty retail environment
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills a plus

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

People leadership

Guest service

Communication

Conflict resolution

POS systems

Food safety

Scheduling

Microsoft Office

Education

Bachelor’s degree in business, retail management, or related field

Tools

POS systems

Job description

The Fresh Market is seeking a Store Operations Manager to lead key store operations and support the Store Director. You will oversee Guest Service, Fresh Production, In-Stock, and Inventory Control to deliver hospitality, safety, and strong execution daily.

We value energy, teamwork, and a commitment to excellence. The role requires 3+ years in supermarket/retail management, with strong leadership and communication abilities, and a willingness to work weekends and holidays.