Guest Experience & Store Operations Leader

The Fresh Market Inc; Aiken Estates (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early wage access (up to 50% of earned

401K contribution and company match

Financial wellness program

Personal time off

Job summary

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock, and Inventory Control. You will guide scheduling, labor management, and front-end operations to deliver exceptional hospitality and safe shopping experiences.

You’ll model our values, mentor teams, and ensure compliance with food safety and audits while maintaining strong execution and guest satisfaction across daily operations.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach "Impeccable Hospitality" by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

Leadership

Guest service

Scheduling

Communication

POS systems

Microsoft Office

Education

Bachelor’s degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock, and Inventory Control. You will guide scheduling, labor management, and front-end operations to deliver exceptional hospitality and safe shopping experiences.

You’ll model our values, mentor teams, and ensure compliance with food safety and audits while maintaining strong execution and guest satisfaction across daily operations.