Store Operations Leader - Guest Service & Inventory Excellence

The Fresh Market; Cincinnati (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Paid time off and time-off purchase

Health, Dental, Vision, Disability, &/

Job summary

The Fresh Market is seeking a Store Operations Manager in Cincinnati to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, delivering impeccable hospitality and safe, efficient operations. You will manage key departments and serve as Manager on Duty to ensure smooth daily execution.

Ideal candidates have 3+ years of progressive management experience in retail or hospitality, strong leadership and communication skills, and the ability to coach teams while maintaining safety

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Coach and role-model impeccable hospitality by greeting guests and offering solutions.
• Maintain compliance with food safety, sanitation, risk management, and regulatory requirements.
• Support preparation for audits, ensuring follow-up and adherence to action plans.
• Support inventory management, ordering, shrink control, and operational efficiencies.
• Assist workload planning and team alignment to meet daily priorities.

Education

Bachelors degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Store Operations Manager in Cincinnati to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, delivering impeccable hospitality and safe, efficient operations. You will manage key departments and serve as Manager on Duty to ensure smooth daily execution.

Ideal candidates have 3+ years of progressive management experience in retail or hospitality, strong leadership and communication skills, and the ability to coach teams while maintaining safety