Store Operations Leader — Hospitality & Guest Experience

The Fresh Market; Annapolis (MD); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time?

Medical, Dental, Vision, Disability, &

Life Insurance for individual, spouse,

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market in Annapolis, MD is seeking a Store Operations Manager to lead key store functions and deliver exceptional guest experiences. You will oversee Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring safe shopping and strong execution every day.

This role requires 3+ years of progressive management in retail or hospitality, strong leadership and communication skills, and flexibility to work weekends and holidays.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership and ability to motivate high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Lead guest service, fresh production, in-stock, and inventory control to ensure hospitality and safety.
• Schedule and manage labor within budget; be visible on the sales floor.
• Serve as Manager on Duty during shifts; ensure operations and service excellence.
• Maintain food safety, sanitation, and regulatory compliance.
• Assist audits and improve inventory management and shrink control.
• Plan workload and align team to meet daily priorities.

Skills

Team leadership

Guest service

Communication

Scheduling

POS systems

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

POS systems

Job description

The Fresh Market in Annapolis, MD is seeking a Store Operations Manager to lead key store functions and deliver exceptional guest experiences. You will oversee Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring safe shopping and strong execution every day.

This role requires 3+ years of progressive management in retail or hospitality, strong leadership and communication skills, and flexibility to work weekends and holidays.