Guest Experience & Operations Lead

The Fresh Market; Baton Rouge (LA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access up to 50% (max

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market in Baton Rouge, LA is seeking a Store Operations Manager to lead key operational areas and deliver impeccable hospitality. You will provide hands-on leadership across Guest Service, Fresh Production, In-Stock, and Inventory Control while ensuring safe, high-quality experiences for guests.

Ideal candidates bring 3+ years of progressive management in retail or hospitality, strong leadership and communication skills, and a focus on achieving performance goals.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

Leadership

Guest service

Communication

POS systems

Education

Bachelor’s degree (preferred)

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market in Baton Rouge, LA is seeking a Store Operations Manager to lead key operational areas and deliver impeccable hospitality. You will provide hands-on leadership across Guest Service, Fresh Production, In-Stock, and Inventory Control while ensuring safe, high-quality experiences for guests.

Ideal candidates bring 3+ years of progressive management in retail or hospitality, strong leadership and communication skills, and a focus on achieving performance goals.