Store Operations Lead - Growth & Impact

Goodwill of Central and Northern Arizona; Rittenhouse (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K Trad/Roth

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Job summary

Goodwill of Central and Northern Arizona is seeking an experienced Retail Store Manager to lead the daily operations of a GCNA sales floor in Queen Creek, AZ. You will drive performance, oversee customer service, inventory, and training of store team members while upholding Goodwill brand standards.

This full-time role requires at least one year in retail management and one year in customer service, with strong people leadership, budget awareness, and willingness to travel between GCNA locations

Qualifications

• One-year work experience in Retail Management required.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable.
• Ability to speak and read English proficiently.

Responsibilities

• Lead daily store sales floor operations to meet goals.
• Manage payroll and operating costs within budget.
• Ensure customer service excellence and de-escalate issues.
• Travel to GCNA locations as needed for support.
• Train and develop store Team Members.
• Maintain Goodwill brand standards.

Skills

Retail Management

Customer Service

People leadership

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Goodwill of Central and Northern Arizona is seeking an experienced Retail Store Manager to lead the daily operations of a GCNA sales floor in Queen Creek, AZ. You will drive performance, oversee customer service, inventory, and training of store team members while upholding Goodwill brand standards.

This full-time role requires at least one year in retail management and one year in customer service, with strong people leadership, budget awareness, and willingness to travel between GCNA locations