Store Operations Lead: Elevate Customer Experience

Dick's Sporting Goods; Pittsburgh (Allegheny County); On-site; USD 40,000 - 56,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Lead for our store leadership team to deliver exceptional customer service and uphold brand standards. The Lead directs teammates and ensures the store operates smoothly, with emphasis on execution of merchandising and presentation.

We value an inclusive environment and a people-first approach, inviting candidates who can manage priorities, plan effectively, and contribute to a high-performing team in a dynamic retail setting.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to adjust priorities and manage time in a fast-paced environment.
• Adherence to safety policies and procedures.

Responsibilities

• Manage day-to-day operational aspects of the store department.
• Plan and organize with guidance from leadership and delegate tasks by priority.
• Uphold brand, merchandising, and presentation standards.
• Support hiring and training of teammates and cross-training.
• Perform other tasks as needed to support the team and store.

Skills

Customer service

Time management

Flexible availability

Leadership potential

Job description

DICK'S Sporting Goods is seeking a Lead for our store leadership team to deliver exceptional customer service and uphold brand standards. The Lead directs teammates and ensures the store operates smoothly, with emphasis on execution of merchandising and presentation.

We value an inclusive environment and a people-first approach, inviting candidates who can manage priorities, plan effectively, and contribute to a high-performing team in a dynamic retail setting.