Store Operations Lead & Team Coach

DICK'S Sporting Goods, Inc.; Matthews (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

DICK’S Sporting Goods is seeking a store leader to deliver outstanding athlete experiences by providing product knowledge and exceptional service. You will uphold merchandising standards, promote loyalty programs, and collaborate with management to drive department priorities.

Ideal candidates are coachable, accountable, collaborative, and trustworthy, able to lead a strong team, manage store operations, and ensure both customer satisfaction and business goals are met.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, and budgeting goals.
• Execute plans and adjust as needed using independent judgment and analysis of plan effectiveness.
• Lead as Head Coach in store leadership roles including opening/closing and teammate supervision.

Skills

Customer service

People leadership

Education

High School Diploma

Job description

DICK’S Sporting Goods is seeking a store leader to deliver outstanding athlete experiences by providing product knowledge and exceptional service. You will uphold merchandising standards, promote loyalty programs, and collaborate with management to drive department priorities.

Ideal candidates are coachable, accountable, collaborative, and trustworthy, able to lead a strong team, manage store operations, and ensure both customer satisfaction and business goals are met.