Store Operations Lead - Elevate Customer Experience

fivebelow; Charlotte (NC); Vor Ort; USD 13.000 - 19.000; Teilzeit

Zusammenfassung

Five Below in Charlotte is seeking a capable Store Crew Manager to lead daily operations and deliver exceptional customer service. You will train staff, oversee opening/closing, and ensure products are well-stocked and merchandised for fast, friendly checkout experiences.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment. This hourly position offers opportunities to grow with the Five Below team.

Qualifikationen

• High School diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Aufgaben

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Kenntnisse

Customer service

Leadership

Communication

Multi-tasking

Creativity

Composure under pressure

Ausbildung

High School diploma or equivalent

College experience preferred

Jobbeschreibung

Five Below in Charlotte is seeking a capable Store Crew Manager to lead daily operations and deliver exceptional customer service. You will train staff, oversee opening/closing, and ensure products are well-stocked and merchandised for fast, friendly checkout experiences.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment. This hourly position offers opportunities to grow with the Five Below team.