Store Operations Lead — Drive Sales & Develop Your Team

Follett Higher Ed Group, LLC; Parma (OH); On-site; USD 17,000 - 41,000; Full time

Benefits offered by this job

medical

dental

vision

disability

wellness programs

401(k) plan

flex spending

paid holidays

paid time off

Job summary

Follett Higher Education is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations and driving sales growth. You will mentor team members and focus on delivering outstanding customer service while maintaining profitability and store standards.

You will work to balance cash handling, scheduling, training, and merchandising, with responsibilities spanning opening/closing duties and end-of-month reporting.

Qualifications

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred; supervisory experience preferred.
• General computer skills.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary.
• Schedules team members' work hours.
• Trains new team members FT/PT and seasonal team members hired for peak seasons.
• Ensures Sales Team members follow company and store policies, procedures, and standards.
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues; foster a hassle-free customer service culture.
• Receives, verifies, and unloads orders as necessary.
• Operates cash register and store computer to accept payments, place orders, and make changes with safe cash handling procedures.
• Stock shelves and take inventory per Store schedule.
• May provide general store cleaning and straightening duties.
• May fill in for other personnel during breaks or peak seasons, including register operations and other departments.
• Keyholder with opening and closing responsibilities.
• Handles deposits, cash drawers, and end-of-month reporting; investigates AR issues.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Skills

Supervisory experience

General Computer Skills

Education

Associate's Degree or equivalent

Job description

Follett Higher Education is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations and driving sales growth. You will mentor team members and focus on delivering outstanding customer service while maintaining profitability and store standards.

You will work to balance cash handling, scheduling, training, and merchandising, with responsibilities spanning opening/closing duties and end-of-month reporting.