Retail Store Team Lead — Customer Experience & Growth

Follett Higher Education; West Hartford (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Voluntary Insurance

401k with match

Paid vacation & sick days

Paid holidays

Quarterly bonus

Job summary

Follett Higher Education is seeking an Assistant Store Manager to support store operations at campus locations. You will drive sales growth, uphold brand and operational standards, and lead a team to deliver a superior customer experience.

This role requires flexibility to meet business needs and a focus on mentorship and performance. As part of Follett, you will engage with customers, supervise staff, handle deposits and cash operations, and ensure merchandising standards.

Qualifications

• An Associate's Degree or equivalent is preferred
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred
• General Computer Skills

Responsibilities

• Supervises the work activities of sales team members, schedules hours, and trains new staff
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues with excellent customer service
• Handles deposits, cash drawers, and end-of-day reporting; maintains merchandising standards and stock levels

Education

Associate's Degree or equivalent

Job description

Follett Higher Education is seeking an Assistant Store Manager to support store operations at campus locations. You will drive sales growth, uphold brand and operational standards, and lead a team to deliver a superior customer experience.

This role requires flexibility to meet business needs and a focus on mentorship and performance. As part of Follett, you will engage with customers, supervise staff, handle deposits and cash operations, and ensure merchandising standards.