Store Operations Leader — Elevate Sales & Service

Follett Higher Ed Group, LLC; Flagstaff (AZ); On-site; USD 42,000 - 70,000; Full time

Job summary

Follett Higher Education is seeking an Assistant Store Manager to support the Market Leader or Campus Store Manager in overseeing store operations and driving sales growth. You will ensure brand and operational excellence while delivering an engaging customer service experience.

You will mentor team members, focus on development, and monitor financial metrics and store performance to support overall store operations and leadership. Availability to meet business needs is required.

Qualifications

• Associate's Degree or equivalent preferred.
• 0–5 years of retail or bookstore experience preferred; supervisory experience preferred.
• General computer skills.

Responsibilities

• Supervises sales team activities for FT/PT and temporary staff.
• Schedules team hours and trains new team members for peak seasons.
• Ensures policy, promotion, and merchandising standards are followed.
• Handles onboarding, customer service, and issue resolution.
• Operates cash register and store computer; balances cash; processes deposits.
• Stocking, inventory, store cleaning, and display maintenance.
• May cover for other staff during breaks or peak periods.
• Keyholder with opening/closing responsibilities.
• Prepares end-of-month reports and assists accounts receivable activities.

Skills

General Computer Skills

Education

Associate's Degree or equivalent

Job description

Follett Higher Education is seeking an Assistant Store Manager to support the Market Leader or Campus Store Manager in overseeing store operations and driving sales growth. You will ensure brand and operational excellence while delivering an engaging customer service experience.

You will mentor team members, focus on development, and monitor financial metrics and store performance to support overall store operations and leadership. Availability to meet business needs is required.