Store Operations Lead: Donor Goods & Team Leadership

okgoodwill; Tennessee; On-site; USD 3,168,000 - 3,264,000; Full time

Benefits offered by this job

Benefits

Job summary

Goodwill of Central Oklahoma seeks a supervisory professional to manage daily operations of donated merchandise in alignment with agency policies and budget projections. The role reports to shift leaders and store associates, with a starting hourly rate of $23.69 plus benefits, and requires strong leadership and fiscal oversight.

Responsibilities include hiring, training, evaluating, and supervising staff, ensuring excellent donor/customer service, maintaining safety compliance, and delivering

Qualifications

• High School diploma or GED preferred.
• Associate’s degree or completion of related retail management coursework preferred.
• 3+ years of supervisory experience managing 12+ employees in retail, manufacturing, production, or food services.
• Bilingual a plus.
• Ability to transfer to Goodwill of Central Oklahoma within the territory.
• Prior retail or customer service experience.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and car insurance verification required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write English.
• Reliable transportation and communication required.

Responsibilities

• Punctual and dependable attendance.
• Manage budget and maintain expenditures to meet financial goals.
• Hire, train, supervise, motivate, and evaluate store personnel to meet standards.
• Comply with Agency policies, SOPs, and safety procedures.
• Greet and assist donors/customers and provide excellent service.
• Open and close cash registers and balance cash drawers.
• Prepare daily reports and maintain records accurately.
• Lead monthly meetings with store employees and attend required trainings.
• Maintain store appearance, cleanliness, signage, and layout to standards.
• Assist in sales and processing of donated items.
• Adapt to growth and changing environment within the Agency.

Skills

Bilingual

English proficiency

Customer service experience

Supervisory experience

Education

High School diploma or GED

Associate’s degree in related retail management

Tools

MVR check

Job description

Goodwill of Central Oklahoma seeks a supervisory professional to manage daily operations of donated merchandise in alignment with agency policies and budget projections. The role reports to shift leaders and store associates, with a starting hourly rate of $23.69 plus benefits, and requires strong leadership and fiscal oversight.

Responsibilities include hiring, training, evaluating, and supervising staff, ensuring excellent donor/customer service, maintaining safety compliance, and delivering