Store Operations Lead - Customer WOW & Team Coach

fivebelow; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Employee discount

Job summary

Five Below is seeking aStore Manager to lead daily store operations, drive sales, and train associates in delivering exceptional customer service. You will oversee opening/closing, curb inventory, and coordinate with leadership on merchandising and policies.

Prior management experience required; this is an hourly, full-time role based in Chicago. Responsibilities include staffing, cash handling, and maintaining a safe, clean sales floor while ensuring guest satisfaction and efficient store

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Excellent verbal and written comms

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking aStore Manager to lead daily store operations, drive sales, and train associates in delivering exceptional customer service. You will oversee opening/closing, curb inventory, and coordinate with leadership on merchandising and policies.

Prior management experience required; this is an hourly, full-time role based in Chicago. Responsibilities include staffing, cash handling, and maintaining a safe, clean sales floor while ensuring guest satisfaction and efficient store