Store Operations Lead - Customer Experience & Training

Five Below Inc; San Mateo (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Five Below is seeking a Store Supervisor to lead frontline teams in delivering WOW customer service and managing daily store operations. You will supervise associates, mentor new hires, and participate in opening/closing procedures to ensure a smooth day.

This role emphasizes guest experience, merchandising, and efficient store management across busy shifts. The ideal candidate has management experience, strong communication skills, and the ability to multitask under pressure while maintaining

Qualifications

• High School Graduate or equivalent College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and service excellence.
• Train crew on the BEST customer service experience for fast, friendly checkouts.
• Oversee daily activities of store associates and ensure effective performance and customer service.
• Assist with receiving, unpacking, and stocking for quick floor placement.
• Act as Manager on Duty and handle store operations, staff management, and urgent issues.

Skills

People management

Communication skills

Multitasking

Creativity

Composure under pressure

Education

High School diploma or equivalent

Job description

Five Below is seeking a Store Supervisor to lead frontline teams in delivering WOW customer service and managing daily store operations. You will supervise associates, mentor new hires, and participate in opening/closing procedures to ensure a smooth day.

This role emphasizes guest experience, merchandising, and efficient store management across busy shifts. The ideal candidate has management experience, strong communication skills, and the ability to multitask under pressure while maintaining