Store Operations Lead - Customer Service & Training

Brown University; Providence (RI); On-site; USD 20,000 - 26,000; Full time

Job summary

Brown University in Providence is seeking a Customer Service Team Lead and Key Holder to support daily store operations, lead the customer service team, and ensure an exceptional customer experience. The role includes opening the store, supervising staff on shifts, and enforcing policies, while coaching team members and handling onboarding.

The ideal candidate has retail or customer service experience, strong communication skills, and is able to work flexible hours including evenings and

Qualifications

• Prior retail or customer service experience required; leadership experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Open the store, including securing cash, alarms, and overall facility safety.
• Perform daily operational tasks such as cash handling.
• Ensure the sales floor is organized, clean, and fully stocked.
• Assist in enforcing store policies and procedures.
• Lead by example in providing excellent customer service and driving sales.
• Delegate tasks, monitor completion, and provide coaching and feedback to team members.
• Support onboarding and training of new staff.
• Act as the manager-on-duty in the absence of store management.
• Greet, assist, and engage with customers in a professional and friendly manner.
• Resolve customer concerns and escalate as needed.
• Maintain a positive and welcoming store environment.
• Support sales goals by motivating the team and promoting upselling/cross-selling techniques.

Skills

Leadership

Communication

Cash handling

Flexibility

Customer service

Job description

Brown University in Providence is seeking a Customer Service Team Lead and Key Holder to support daily store operations, lead the customer service team, and ensure an exceptional customer experience. The role includes opening the store, supervising staff on shifts, and enforcing policies, while coaching team members and handling onboarding.

The ideal candidate has retail or customer service experience, strong communication skills, and is able to work flexible hours including evenings and