Guest Experience Lead - 24/7 Store Ops & Growth

Global Partners LP; South Kingstown (RI); On-site; USD 53,635,000 - 62,922,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness benefits

401k with company match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead front-end operations in our Rhode Island store. You will supervise staff, coach performance, greet guests, and ensure safe, efficient store execution in line with company policies.

In this role you’ll manage cash processes, maintain shelf standards, resolve guest inquiries, and support 24/7 guest service programs. The position requires reliability, flexibility, and a high school diploma or equivalent. Local travel not required.

Qualifications

• Flexible and efficient in shifting work hours including days, nights, weekends and holidays.
• Able to stay organized and manage multiple tasks in a fast-paced setting.
• Must be 18 years of age or older and have reliable transportation.

Responsibilities

• Supervise employees to ensure they perform assigned duties as directed by management.
• Coach staff by giving constructive feedback to improve task performance.
• Greet guests to provide an enjoyable shopping experience for all.
• Follow safety, security, quality and store operations policies and procedures.
• Operate the point of sale and manage cash levels securely.
• Maintain store housekeeping, restock products, and address guest inquiries.
• Support 24/7 guest service programs and processes.
• Handle cash processes, deposits, and related responsibilities where applicable.
• Coordinate with vendors per established guidelines.

Skills

Flexible hours

Organized

Reliable

Customer focus

Cash handling

Physical stamina

Communication

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead front-end operations in our Rhode Island store. You will supervise staff, coach performance, greet guests, and ensure safe, efficient store execution in line with company policies.

In this role you’ll manage cash processes, maintain shelf standards, resolve guest inquiries, and support 24/7 guest service programs. The position requires reliability, flexibility, and a high school diploma or equivalent. Local travel not required.