Customer Service Team Lead & Key Holder (Store Ops)

Brown University; Rhode Island; In loco; USD 25.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Benefits of Working at Brown

Descrizione del lavoro

Brown University is seeking a Customer Service Team Lead and Key Holder to support daily store operations, lead the customer service team, and ensure staff deliver exceptional service. The role includes opening the store, overseeing shifts, and training seasonal staff and student workers.

The position emphasizes customer experience, upselling, and adherence to store policies while maintaining a welcoming environment and financially accurate cash handling.

Competenze

• Prior retail or customer service experience required; leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash and follow financial procedures accurately.
• Dependable, responsible, and able to work flexible hours.

Mansioni

• Open the store, including securing cash, alarms, and overall facility safety.
• Lead and coach team members, provide onboarding and training.
• Greet, assist, and engage with customers in a professional manner; resolve concerns.
• Monitor shift performance and ensure visual merchandising standards are followed.

Conoscenze

Leadership

Customer service

Cash handling

Communication

Training

Formazione

Retail or customer service experience

Strumenti

POS system

Descrizione del lavoro

Brown University is seeking a Customer Service Team Lead and Key Holder to support daily store operations, lead the customer service team, and ensure staff deliver exceptional service. The role includes opening the store, overseeing shifts, and training seasonal staff and student workers.

The position emphasizes customer experience, upselling, and adherence to store policies while maintaining a welcoming environment and financially accurate cash handling.