Customer Service Team Lead and Key Holder

Brown University; Rhode Island; Presencial; USD 25 000 - 30 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Benefits of Working at Brown

Resumo da oferta

Brown University is seeking a Customer Service Team Lead and Key Holder to support daily store operations, lead the customer service team, and ensure staff deliver exceptional service. The role includes opening the store, overseeing shifts, and training seasonal staff and student workers.

The position emphasizes customer experience, upselling, and adherence to store policies while maintaining a welcoming environment and financially accurate cash handling.

Qualificações

• Prior retail or customer service experience required; leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash and follow financial procedures accurately.
• Dependable, responsible, and able to work flexible hours.

Responsabilidades

• Open the store, including securing cash, alarms, and overall facility safety.
• Lead and coach team members, provide onboarding and training.
• Greet, assist, and engage with customers in a professional manner; resolve concerns.
• Monitor shift performance and ensure visual merchandising standards are followed.

Conhecimentos

Leadership

Customer service

Cash handling

Communication

Training

Formação académica

Retail or customer service experience

Ferramentas

POS system

Descrição da oferta de emprego

Job Description:Customer Service Team Lead and Key HolderThe Customer Service Team Lead / Key Holder supports daily store operations by assisting management, providing leadership to the customer service team, and ensuring staff deliver exceptional service and support a positive customer experience. The Customer Service Team Lead is responsible for coordinating the work activities of seasonal sales associates and student workers including training of store operating policies and procedures as well as day-to-day store operations. This role includes opening the store, overseeing staff during shifts, and maintaining operational standards. The Team Lead acts as a role model for customer service, sales, and teamwork.Key ResponsibilitiesStore OperationsOpen the store, including securing cash, alarms, and overall facility safety.Perform daily operational tasks such as cash handlingEnsure the sales floor is organized, clean, and fully stocked.Assist in enforcing store policies and procedures.Leadership & SupervisionLead by example in providing excellent customer service and driving sales.Delegate tasks, monitor completion, and provide coaching and feedback to team members.Support onboarding and training of new staff.Act as the manager-on-duty in the absence of store management.Customer ExperienceGreet, assist, and engage with customers in a professional and friendly manner.Resolve customer concerns and escalate issues when necessary.Maintain a positive and welcoming store environment.Sales & PerformanceSupport sales goals by motivating the team and promoting upselling/cross-selling techniques.Monitor performance on shift and communicate opportunities for improvement.Ensure compliance with visual merchandising standards.QualificationsPrior retail or customer service experience required; leadership experience preferred.Strong communication and interpersonal skills.Ability to handle cash and follow financial procedures accurately.Dependable, responsible, and able to work flexible hours (including evenings, weekends, and holidays).Ability to lift/move up to 20 pounds and stand for extended periods.Candidates please note: All offers of employment are contingent up on the successful completion of a criminal background check satisfactory to Brown.Key CompetenciesLeadership and team motivationCustomer-focused mindsetProblem-solving and decision-makingDependability and accountabilityAttention to detail and organizationBenefits of Working at Brown:Please review additional information on the Benefits of Working at Brown.Recruiting Start Date:2026-09-29Job Posting Title:Customer Service Team Lead and Key HolderDepartment:BookstoreGrade:Grade 6Worker Type:EmployeeWorker Sub-Type:RegularTime Type:Part timeScheduled Weekly Hours:25Position Work Location:OnsiteSubmission Guidelines:The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.This position is not eligible for visa sponsorship.Still Have Questions?If you have any questions you may contact [e-mail] is an E-Verify Employer.EEO Statement:Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.