Store Operations Lead - Customer Service & Night Shifts

Wegmans Food Markets; Kinnelon (NJ); On-site; USD 30,000 - 32,000; Full time

Job summary

Wegmans Food Markets is seeking entry-level leaders to collaborate, lead, and contribute to daily store operations. You will coordinate customer service activities and participate in store management projects, gaining insight into Wegmans values and performance metrics.

You will lead a team of customer service staff, ensuring they have training and tools to succeed in a fast-paced environment that changes from day to night. This role offers growth and advancement within Wegmans’ culture.

Qualifications

• Customer service experience in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills and familiarity with store operations.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and departments; may be responsible for opening/closing the store.
• Prioritize tasks with department management to ensure Front End operations run efficiently and monitor customer traffic to optimize checkout lanes.
• Lead and develop a team of Customer Service employees, providing resources, training and feedback.
• Deliver outstanding customer service and champion Wegmans values throughout the store.
• Respond quickly to operational challenges in partnership with store leadership.
• Participate in or lead store projects to strengthen team culture and performance.

Skills

Customer service

Multi-tasking

Computer skills

Team leadership

Job description

Wegmans Food Markets is seeking entry-level leaders to collaborate, lead, and contribute to daily store operations. You will coordinate customer service activities and participate in store management projects, gaining insight into Wegmans values and performance metrics.

You will lead a team of customer service staff, ensuring they have training and tools to succeed in a fast-paced environment that changes from day to night. This role offers growth and advancement within Wegmans’ culture.