Customer Service Team Lead & Store Operations

Wegmans; Town of West Seneca (NY); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) match

Paid time off

Scholarship program

LiveWell wellness program

Descrizione del lavoro

Wegmans in New York is seeking entry‑level leaders to coordinate and troubleshoot daily customer service activities and participate in store management projects. You will lead a team, ensure tools and resources are available, and collaborate across departments to deliver exceptional service.

You will experience a fast-paced environment with day and night shifts, acting as a liaison across store areas while developing leadership skills and reinforcing Wegmans' values and standards.

Competenze

• Customer service experience in food service, grocery or retail.
• Ability to multi-task and handle interruptions in a fast-paced environment.
• Proficiency with computer systems.

Mansioni

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for opening/closing the store and a varied weekly schedule.
• Partner with department management to prioritize tasks and ensure Front End operations run efficiently, monitor traffic, manage checkout lanes, and assist at the register to reduce wait times.
• Lead a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Deliver outstanding customer service, championing Wegmans values and standards across the store.
• Respond quickly to operational challenges by partnering with store leadership to problem solve.
• Participate in and/or lead special projects to strengthen team cohesion and overall company culture.

Conoscenze

Customer service experience

Multitasking

Computer skills

Descrizione del lavoro

Wegmans in New York is seeking entry‑level leaders to coordinate and troubleshoot daily customer service activities and participate in store management projects. You will lead a team, ensure tools and resources are available, and collaborate across departments to deliver exceptional service.

You will experience a fast-paced environment with day and night shifts, acting as a liaison across store areas while developing leadership skills and reinforcing Wegmans' values and standards.