Store Front End Team Lead - Customer Service

Wegmans Food Markets; Village of Depew (NY); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Paid time off

Premium pay for overtime / Sundays / U

Health care benefits

401(k) match

Scholarship program

Wellness program

Résumé du poste

Wegmans Food Markets seeks entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day. In this role you will coordinate and troubleshoot daily activities of our customer service team and participate in store management duties and projects, gaining a deep understanding of Wegmans values, measures and operations from day to night shifts.

You will lead and develop a team of customer service associates, ensuring they have tools and resources to succeed.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills are required to perform duties and use point-of-sale systems

Responsabilités

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for opening/closing the store on a varied schedule.
• Partner with department management to prioritize and delegate tasks and ensure Front End/customer checkout operations run efficiently, monitor business and customer traffic, manage open checkout lanes and assist at registers to reduce wait times.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide exceptional customer service to customers and employees, acting as a champion for Wegmans values and standards.
• Respond quickly to operational challenges by partnering with store leadership to solve problems.
• Participate in and/or lead special projects across the store to strengthen team collaboration and company culture

Connaissances

Customer service

Multi-tasking

Computer skills

Description du poste

Wegmans Food Markets seeks entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day. In this role you will coordinate and troubleshoot daily activities of our customer service team and participate in store management duties and projects, gaining a deep understanding of Wegmans values, measures and operations from day to night shifts.

You will lead and develop a team of customer service associates, ensuring they have tools and resources to succeed.