Store Ops & Customer Service Lead (Day/Night)

Wegmans Food Markets; City of Niagara Falls (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) match

Scholarship program

Wellness program

Job summary

Wegmans Food Markets in New York is seeking entry-level leaders to collaborate, lead, and deliver excellent service daily. You will coordinate and troubleshoot the daily activities of customer service staff and take part in store management duties and projects to understand Wegmans values and operations from day to night.

You will lead a team, ensure resources and training, and act as a liaison across store departments while supporting a fast-paced, ever-changing environment that prioritizes

Qualifications

• Customer service experience in a fast-paced setting is preferred.
• Ability to multi-task and handle interruptions calmly.
• Proficient in computer use and basic software applications.

Responsibilities

• Independently manage store operations across daytime and nighttime hours, acting as a key leader and liaison across departments.
• Partner with management to delegate tasks and ensure efficient Front End operations and checkout flow.
• Supervise a team of Customer Service employees, providing training and development opportunities.

Skills

Customer service

Multi-tasking

Computer skills

Team leadership

Job description

Wegmans Food Markets in New York is seeking entry-level leaders to collaborate, lead, and deliver excellent service daily. You will coordinate and troubleshoot the daily activities of customer service staff and take part in store management duties and projects to understand Wegmans values and operations from day to night.

You will lead a team, ensure resources and training, and act as a liaison across store departments while supporting a fast-paced, ever-changing environment that prioritizes