Entry-Level Store Leader: Customer Service & Ops

Wegmans Food Markets; City of Corning (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off (PTO)

Overtime & holiday pay

Health care benefits

401(k) retirement plan with match

Scholarship program

LiveWell Employee & Family program

Job summary

Wegmans Food Markets in New York seeks an entry-level leader to coordinate and troubleshoot daily customer service operations and support store management duties. You will lead a team, develop staff, and collaborate with departments to maintain service standards and operational flow.

Responsibilities include managing day/night store operations, optimizing checkout throughput, and driving events and projects that strengthen the company culture.

Qualifications

• Customer service experience in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store.
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards.
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Skills

Customer service

Multi-tasking

Computer skills

Leadership experience

Job description

Wegmans Food Markets in New York seeks an entry-level leader to coordinate and troubleshoot daily customer service operations and support store management duties. You will lead a team, develop staff, and collaborate with departments to maintain service standards and operational flow.

Responsibilities include managing day/night store operations, optimizing checkout throughput, and driving events and projects that strengthen the company culture.