Store Operations Lead — Customer Service & Maintenance

CubeSmart; Town of Montgomery (NY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay from day one

Paid time off

401(k) match

Health plans with HSA contributions

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to lead daily store functions, develop customer relationships, and ensure top-notch service during daytime hours.

You will supervise customer service and maintenance, manage leasing, payments, and invoicing, and help maintain store budgets and safety standards. This on-site role offers growth opportunities and competitive pay.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays and Sundays.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, managing reports and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Skills

Customer service

Operational focus

MS Office

Tools

POS System

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to lead daily store functions, develop customer relationships, and ensure top-notch service during daytime hours.

You will supervise customer service and maintenance, manage leasing, payments, and invoicing, and help maintain store budgets and safety standards. This on-site role offers growth opportunities and competitive pay.