Store Operations Lead - Customer Service & Growth

Food Lion; Augusta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Food Lion in Augusta, GA is seeking an experienced Store Manager to lead daily operations and drive financial and sales results. The role focuses on hiring, training, coaching, and ensuring excellence in customer service while maintaining safety and security standards.

The candidate will manage budgets, use store tools, and serve as Manager on Duty in the absence of the Store Manager, supporting the store’s strategy and culture.

Qualifications

• College degree or equivalent preferred.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.

Responsibilities

• Hire, train, and develop associates.
• Manage performance through performance management, coaching, appraisal and disciplinary efforts.
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Observe and ensure compliance with company security, safety, and food safety standards.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
• Support the achievement of store budgeted financial and operating results.
• Serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present.
• Assist the Store Manager with the day-to-day operations of the entire store.
• Serve as a model for customer service and other vital behaviors and instill this value in all associates.
• Adhere to all company guidelines, policies and standard practices.
• Manage and develop associates to ensure adherence to Standard Practices.
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices.
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.
• Ensure compliance with local, state and federal regulations.
• Ensure that staffing schedules across departments meet the business needs.
• Interacts with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Treat all store information as strictly confidential
• Perform all other duties and projects as assigned

Skills

Store operations

Customer service

Leadership / People management

Communication skills

Organizational skills

Problem solving

Training & development

Safety compliance

Multi-tasking

Education

College degree or equivalent preferred

Department Manager or equivalent experience required

Tools

ACIS

CAO

Job description

Food Lion in Augusta, GA is seeking an experienced Store Manager to lead daily operations and drive financial and sales results. The role focuses on hiring, training, coaching, and ensuring excellence in customer service while maintaining safety and security standards.

The candidate will manage budgets, use store tools, and serve as Manager on Duty in the absence of the Store Manager, supporting the store’s strategy and culture.