Store Operations Lead - Customer Experience & Training

Five Below; Vineland (NJ); On-site; USD 19,000 - 27,000; Part time

Job summary

Five Below is seeking a store management professional in Vineland, NJ, to lead crew, oversee daily operations, and ensure outstanding customer service. The role requires 1+ years of management experience, strong communication, and the ability to train staff and manage stock efficiently.

You will act as Manager on Duty, handle opening/closing duties, and support merchandising and store-wide process improvements. Join a fast-paced, value-driven retailer committed to a WOW customer experience.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Stress management

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store management professional in Vineland, NJ, to lead crew, oversee daily operations, and ensure outstanding customer service. The role requires 1+ years of management experience, strong communication, and the ability to train staff and manage stock efficiently.

You will act as Manager on Duty, handle opening/closing duties, and support merchandising and store-wide process improvements. Join a fast-paced, value-driven retailer committed to a WOW customer experience.