Store Operations & Customer Experience Lead

Five Below; Moorestown Township (NJ); On-site; USD 19,000 - 27,000; Part time

Job summary

Five Below, Moorestown, NJ, is hiring for an hourly leadership role responsible for overseeing store operations and customer service excellence. You will train staff, manage opening/closing, cash handling, and stock, while driving sales and maintaining a high standard of guest experience.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment. Weekend availability is often needed.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize responsibilities.

Responsibilities

• Ensure crew wow customers through personal contact and fast checkout.
• Train crew on the B.E.S.T. customer service experience.
• Oversee daily activities of store associates and uphold service quality.
• Assist with receiving, unpacking, and stocking new stock.
• Act as Manager on Duty and handle store operations and staff.
• Manage opening/closing procedures including cash and alarms.
• Support onboarding and ongoing training of associates.
• Drive sales and control expenses through merchandising and service.
• Collaborate with store leadership on merchandising and recovery.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Customer service

People management

Verbal communication

Written communication

Multi-tasking

Creative thinking

Education

High School Diploma

College experience preferred

Job description

Five Below, Moorestown, NJ, is hiring for an hourly leadership role responsible for overseeing store operations and customer service excellence. You will train staff, manage opening/closing, cash handling, and stock, while driving sales and maintaining a high standard of guest experience.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment. Weekend availability is often needed.