Store Operations Lead & Customer Experience

Five Below; North Bergen (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below in North Bergen, NJ is seeking an hourly Store Leader to oversee daily store operations and drive outstanding customer service. The role includes training crew, managing opening/closing, cash handling, inventory flow, and maintaining store standards.

This is an entry to mid-level management position with a starting hourly rate and opportunities to grow within a fast-paced retail environment. The position emphasizes creating a WOW customer experience, leading by example, and

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage multiple priorities.
• Creative thinking and problem-solving under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring a fast, friendly check out.
• Oversee daily activities of store associates and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for the sales floor.
• Act as Manager on Duty, responsible for store operations and staff management.
• Manage opening/closing procedures including cash, doors, alarms, and daily operations.

Skills

Excellent communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in North Bergen, NJ is seeking an hourly Store Leader to oversee daily store operations and drive outstanding customer service. The role includes training crew, managing opening/closing, cash handling, inventory flow, and maintaining store standards.

This is an entry to mid-level management position with a starting hourly rate and opportunities to grow within a fast-paced retail environment. The position emphasizes creating a WOW customer experience, leading by example, and