Store Operations Lead: Customer Experience & Training

Five Below; Jefferson City (MO); Presencial; USD 18.000 - 25.000; Jornada completa

Descripción de la vacante

Five Below in Jefferson City is seeking an energetic store manager to lead daily operations, coach crew, and deliver WOW customer service. The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment.

You will oversee stock, opening/closing duties, cash handling, training, and store maintenance while collaborating with the leadership team to drive sales and efficiency. Starting hourly rate is $15.50.

Formación

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsabilidades

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Conocimientos

Management experience

Communication skills

Multitasking

Creativity

Composure under pressure

Educación

High School Diploma or equivalent

College experience preferred

Minimum 1 year of management experience

Descripción del empleo

Five Below in Jefferson City is seeking an energetic store manager to lead daily operations, coach crew, and deliver WOW customer service. The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment.

You will oversee stock, opening/closing duties, cash handling, training, and store maintenance while collaborating with the leadership team to drive sales and efficiency. Starting hourly rate is $15.50.