Store Operations & Customer Experience Lead

Five Below; Jefferson City (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below is seeking a capable Store Manager or Supervisor in Missouri to lead crew, train on customer service excellence, and ensure efficient daily operations. The role includes opening/closing the store, cash handling, and ensuring a great guest experience.

You will oversee staff, drive sales, and coordinate merchandising while maintaining a safe, organized environment. Must be 18+, with strong communication skills.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow the Customer through personal contact and train crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure high-quality customer service.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Serve as Manager on Duty when needed, handling store operations and staff management.
• Open or close the store, secure cash, lock doors, set alarms, and prepare for daily operation.
• Support onboarding and ongoing training of associates on store policies and procedures.
• Drive store sales and control expenses through merchandising and staff performance.
• Collaborate with store leadership on merchandising and recovery processes.
• Perform store maintenance tasks like cleaning and stocking.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking a capable Store Manager or Supervisor in Missouri to lead crew, train on customer service excellence, and ensure efficient daily operations. The role includes opening/closing the store, cash handling, and ensuring a great guest experience.

You will oversee staff, drive sales, and coordinate merchandising while maintaining a safe, organized environment. Must be 18+, with strong communication skills.