Store Operations & Guest Experience Lead

Five Below; Pasadena (TX); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a store leader to oversee daily operations and deliver WOW customer service. You will train crew, supervise associates, manage opening/closing, and ensure merchandise is stocked and presented to maximize sales.

The role requires at least 1 year of management experience, excellent communication, and the ability to multitask in a fast-paced environment. Starting pay is $11.50 per hour with a flexible schedule and opportunities to grow within Five Below.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers with personal service and trains crew on the BEST customer service experience.
• Oversees daily store activities and ensures staff provide excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for fast floor placement.
• Acts as Manager on Duty when needed, handling store operations and staff issues.
• Opens or closes the store, secures cash, locks doors, sets alarms, and ensures smooth daily operations.
• Supports onboarding and training of associates on policies, product knowledge, and procedures.
• Drives sales and controls expenses through merchandising and staff performance.
• Partners with store leadership on merchandising procedures and recovery.
• Performs store maintenance and housekeeping tasks.

Skills

Management experience

Verbal communication

Written communication

Multitasking

Creative thinking

Stress tolerance

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leader to oversee daily operations and deliver WOW customer service. You will train crew, supervise associates, manage opening/closing, and ensure merchandise is stocked and presented to maximize sales.

The role requires at least 1 year of management experience, excellent communication, and the ability to multitask in a fast-paced environment. Starting pay is $11.50 per hour with a flexible schedule and opportunities to grow within Five Below.