Store Operations Lead – Customer Experience & Training

Rack Room Shoes; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Asheville is seeking a Team Lead to supervise daily store operations, uphold company policies, and lead staff under the Store Manager's guidance. You will ensure a safe, friendly, and efficient shopping experience for customers.

The role includes training staff, handling POS and cash procedures, inventory, merchandising, scheduling, and loss prevention, with opportunities to grow into higher management. This position may require flexibility in work hours, including weekends.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff under direction from Store Manager.
• Maintain customer shopping experience and service standards.
• Handle POS transactions, discounts, refunds, loyalty, and till procedures.
• Oversee inventory control, price changes, and merchandising standards.
• Manage scheduling, payroll, and time & attendance.
• Participate in loss prevention and safeguard company assets.

Skills

Verbal communication

Written communication

Leadership

Training & development

Job description

Rack Room Shoes in Asheville is seeking a Team Lead to supervise daily store operations, uphold company policies, and lead staff under the Store Manager's guidance. You will ensure a safe, friendly, and efficient shopping experience for customers.

The role includes training staff, handling POS and cash procedures, inventory, merchandising, scheduling, and loss prevention, with opportunities to grow into higher management. This position may require flexibility in work hours, including weekends.