Store Operations Lead: Customer Experience & Team Growth

David; Woodcrest (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

David in the United States is seeking an energetic store manager to build a high performing team and deliver five-star customer service while exceeding sales plans. You will mentor, coach, and lead associates, manage shifts, and drive initiatives to ensure a superior customer experience.

You will also oversee payroll, inventory, and staffing, maintaining a customer-first culture and pushing for results through daily goals, performance discussions, and talent development.

Qualifications

• High School Diploma or degree required.
• Two–four years of retail management experience in apparel or specialty store.
• Experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

Leadership

Coaching

Mentoring

Customer service

Floor management

Education

High School Diploma or Degree

Tools

POS system

Job description

David in the United States is seeking an energetic store manager to build a high performing team and deliver five-star customer service while exceeding sales plans. You will mentor, coach, and lead associates, manage shifts, and drive initiatives to ensure a superior customer experience.

You will also oversee payroll, inventory, and staffing, maintaining a customer-first culture and pushing for results through daily goals, performance discussions, and talent development.