Retail Management & Customer Experience Lead

David; Danbury (CT); On-site; USD 58,000 - 72,000; Full time

Job summary

David is seeking a dynamic retail leader to join our management team. You will build a high-performing staff, foster five-star service, and drive sales through coaching, mentoring, and day-to-day leadership.

Responsibilities include floor management, payroll oversight, inventory control, and achieving monthly income goals. You will develop talent pipelines, set daily goals, review performance, and ensure outstanding customer experiences.

Qualifications

• High School Diploma or degree.
• Two-four years retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

Leadership

Coaching

Customer focus

Sales goals

Education

High School Diploma or degree

Two-four years retail management experience in apparel or specialty store

Prior experience with a computerized POS system

Tools

POS system

Job description

David is seeking a dynamic retail leader to join our management team. You will build a high-performing staff, foster five-star service, and drive sales through coaching, mentoring, and day-to-day leadership.

Responsibilities include floor management, payroll oversight, inventory control, and achieving monthly income goals. You will develop talent pipelines, set daily goals, review performance, and ensure outstanding customer experiences.