Store Operations Lead — Customer Experience

FedEx Group; Fort Worth (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

FedEx Office in Fort Worth, TX seeks a Store Assistant Manager to lead a store unit and ensure a consistent, positive customer experience. You will assist in supervising team members across production, retail, pickup, delivery, and shipping, while monitoring daily operations and quality control.

The role requires overseeing store performance, coaching staff, and supporting payroll and daily close-out activities to meet goals and company standards.

Qualifications

• Minimum qualifications: High School diploma or equivalent.
• 1+ year of related experience, supervisory experience preferred.

Responsibilities

• Lead a store unit to ensure a consistent, positive customer experience.
• Assist in supervision and oversight of all team members and store operations.
• Manage production, retail, and shipping processes, including payroll and scheduling.

Skills

Customer service

Supervisory skills

Team leadership

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Fort Worth, TX seeks a Store Assistant Manager to lead a store unit and ensure a consistent, positive customer experience. You will assist in supervising team members across production, retail, pickup, delivery, and shipping, while monitoring daily operations and quality control.

The role requires overseeing store performance, coaching staff, and supporting payroll and daily close-out activities to meet goals and company standards.