Store Operations Lead & Customer Experience Coach

Crosby’s Stores; Town of Orchard Park (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company Discounts

Fuel Discounts

Paid Time Off

401K

Referral Bonus

Employee Assistance Program

Job summary

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily grocery operations in Town of Orchard Park, NY. You will support the Team Leader in creating a clean, welcoming environment and delivering exceptional customer service to drive store success.

You will supervise team members, maintain high standards, and ensure every customer has a great experience—every day, every time. This role offers growth, strong teamwork, and competitive benefits.

Qualifications

• Must be 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Valid Driver’s license.
• Serve Safe certified, preferred.
• Reliable transportation for position requirements.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Oversee daily operations for efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support cash handling and daily bank deposits.
• Review timekeeping and payroll processing.
• Report discrepancies and maintain records.
• Maintain a safe store environment.
• Follow opening/closing procedures and cash security policies.
• Monitor equipment and cleanliness.
• Report maintenance or safety concerns promptly.

Skills

Customer service

Team leadership

Cash handling

Scheduling

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily grocery operations in Town of Orchard Park, NY. You will support the Team Leader in creating a clean, welcoming environment and delivering exceptional customer service to drive store success.

You will supervise team members, maintain high standards, and ensure every customer has a great experience—every day, every time. This role offers growth, strong teamwork, and competitive benefits.