Store Operations Lead & Customer Experience Coach

Five Below Inc; Rio Rancho (NM); On-site; USD 14,000 - 19,000; Full time

Job summary

Five Below seeks an energetic team member for an hourly Crew/Store Associate role in the Rio Rancho area. You will engage customers, assist with stock, and support opening/closing duties while learning store operations and standards.

Starting pay is $12.50 per hour. The role requires flexible scheduling including days, evenings, weekends, and possible overnight shifts. Five Below emphasizes a fun, fast-paced environment with growth opportunities.

Qualifications

• High School Graduate or equivalent College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing customers through personal contact and friendly service.
• Train crew on the BEST customer service experience and fast checkout.
• Oversee daily activities of store associates and ensure effective performance.
• Assist with receiving, unpacking, and organizing new stock for sales floor.
• Act as Manager on Duty and handle store operations, staff, and issues.
• Open or close the store, secure cash, lock doors, set alarms, and prep for daily operations.
• Support onboarding and ongoing training of associates and policies.
• Drive store sales and control expenses by improving merchandising and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Store operations

Education

High School Diploma or equivalent

Job description

Five Below seeks an energetic team member for an hourly Crew/Store Associate role in the Rio Rancho area. You will engage customers, assist with stock, and support opening/closing duties while learning store operations and standards.

Starting pay is $12.50 per hour. The role requires flexible scheduling including days, evenings, weekends, and possible overnight shifts. Five Below emphasizes a fun, fast-paced environment with growth opportunities.