Store Operations Lead & Customer Experience Coach

Royal Farms; Chesapeake (VA); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Royal Farms is seeking an Assistant Store Manager in Chesapeake, VA to support the Store Manager with daily operations and team development. You will lead a team to deliver exceptional customer service, manage initiatives, and ensure policy compliance for safe, efficient store performance.

You will supervise staff, implement training on new programs, and drive performance through data-informed decisions while promoting a positive, community-focused store culture.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Minimum 1 year of experience in fast food, retail, or related management.
• Strong leadership, communication, and customer service skills.
• Ability to supervise and motivate teams.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Deliver outstanding customer service by modeling a friendly environment and strong product knowledge.
• Lead and develop a high-performing store team through coaching, onboarding, and training.
• Ensure compliance with store policies, safety, and cash handling procedures.
• Analyze store performance and support short-term and long-term growth initiatives.
• Collaborate with the Store Manager on promotions, processes, and policy execution.
• Supervise all store employees and address performance issues promptly.

Skills

Leadership

Communication skills

Customer service

Organizational skills

Analytical thinking

Business math basics

Education

High school diploma or GED

Associate degree or higher (preferred)

Tools

POS systems

Scheduling software

Reporting platforms

Job description

Royal Farms is seeking an Assistant Store Manager in Chesapeake, VA to support the Store Manager with daily operations and team development. You will lead a team to deliver exceptional customer service, manage initiatives, and ensure policy compliance for safe, efficient store performance.

You will supervise staff, implement training on new programs, and drive performance through data-informed decisions while promoting a positive, community-focused store culture.