Store Operations Lead | Customer Experience Champion

Hibbett, Inc.; Macon (GA); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear Albany is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, and merchandising. You will help with staffing, training, and achieving store goals while ensuring adherence to company policies and procedures.

The role requires leadership in the Store Manager’s absence, knowledge across departments, and a focus on profitability and excellent customer service in a fast-paced retail environment.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the store in the Store Manager’s absence.
• Assist in personnel recruiting, training and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Job description

Hibbett I City Gear Albany is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, and merchandising. You will help with staffing, training, and achieving store goals while ensuring adherence to company policies and procedures.

The role requires leadership in the Store Manager’s absence, knowledge across departments, and a focus on profitability and excellent customer service in a fast-paced retail environment.