Store Operations Leader - Customer Experience

R301US Hibbett Retail, Inc.; Barnwell (SC); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett I City Gear in Barnwell, SC is seeking an Assistant Manager to support store operations and customer service, working with the Store Manager on goals and responsibilities. The role emphasizes knowledge of product areas, adherence to manuals, and delivering outstanding customer service.

The Assistant Manager will assume supervisory duties in the Store Manager's absence and participate in selling, restocking, merchandising, ordering, and scheduling while upholding store policies.

Qualifications

• Experience in retail footwear/apparel preferred.
• 1-3 years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals and profits.

Responsibilities

• Assist the Store Manager with selling, restocking, merchandising, ordering, and scheduling.
• Take on store responsibilities in the Store Manager's absence.
• Recruit, train, and evaluate store personnel.
• Provide guidance to employees and customers in all departments.
• Monitor inventory, sales, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service per manuals.
• Promote and sell services and merchandise.
• Uphold company policies and procedures.
• Protect assets and financial information; report fraud risk.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Detail-oriented

Job description

Hibbett I City Gear in Barnwell, SC is seeking an Assistant Manager to support store operations and customer service, working with the Store Manager on goals and responsibilities. The role emphasizes knowledge of product areas, adherence to manuals, and delivering outstanding customer service.

The Assistant Manager will assume supervisory duties in the Store Manager's absence and participate in selling, restocking, merchandising, ordering, and scheduling while upholding store policies.