Store Operations Leader - Customer Service & Merchandising

R301US Hibbett Retail, Inc.; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hibbett I City Gear in Atlanta, GA is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. This role involves hands-on leadership, merchandising, scheduling, and inventory awareness to drive profitability while upholding brand standards.

The Assistant Manager will supervise in the Store Manager’s absence, coach staff, and ensure exceptional service across all departments.

Qualifications

• Retail experience preferred in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on important tasks without prompting.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Team-player focused on outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal communication

Team leadership

Job description

Hibbett I City Gear in Atlanta, GA is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. This role involves hands-on leadership, merchandising, scheduling, and inventory awareness to drive profitability while upholding brand standards.

The Assistant Manager will supervise in the Store Manager’s absence, coach staff, and ensure exceptional service across all departments.