Store Operations Lead & Customer Experience Champion

Five Below; Emporia (KS); In loco; USD 13.000 - 19.000; Part-time

Descrizione del lavoro

Five Below in Emporia, Kansas is seeking an energetic hourly supervisor to lead crew members and deliver a WOW customer experience. You will train staff, oversee daily store activities, assist with receiving and merchandising, and step in as Manager on Duty when needed.

The role requires strong communication, the ability to multitask, and a flexible schedule including weekends. Join a fast-paced team focused on great service and bottom-line results.

Competenze

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Mansioni

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Conoscenze

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Formazione

High school graduate or equivalent

College experience preferred

Descrizione del lavoro

Five Below in Emporia, Kansas is seeking an energetic hourly supervisor to lead crew members and deliver a WOW customer experience. You will train staff, oversee daily store activities, assist with receiving and merchandising, and step in as Manager on Duty when needed.

The role requires strong communication, the ability to multitask, and a flexible schedule including weekends. Join a fast-paced team focused on great service and bottom-line results.