Store Operations Lead - Customer Service & Training

Five Below Inc; Topeka (KS); Sur place; USD 15 000 - 19 000; Plein temps

Résumé du poste

Five Below is a fast-growing retailer seeking a Store Manager in Topeka, KS to lead daily operations and deliver a WOW customer experience. You will supervise crew, train staff, optimize merchandising, and manage store safety and daily activities to meet sales goals.

The role requires a High School diploma or equivalent, 1 year of management experience, strong communication, and the ability to multi-task with composure under pressure. Flexible scheduling and physical tasks are expected.

Qualifications

• High School Graduate or equivalent College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsabilités

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Connaissances

Customer service

Team leadership

Communication

Multitasking

Creativity

Flexibility

Formation

High School Graduate

Outils

Cash register

POS system

Description du poste

Five Below is a fast-growing retailer seeking a Store Manager in Topeka, KS to lead daily operations and deliver a WOW customer experience. You will supervise crew, train staff, optimize merchandising, and manage store safety and daily activities to meet sales goals.

The role requires a High School diploma or equivalent, 1 year of management experience, strong communication, and the ability to multi-task with composure under pressure. Flexible scheduling and physical tasks are expected.