Store Ops Lead & Customer Experience Coach

Five Below Inc; Brooklyn Center (MN); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Health coverage

Employee discounts

Job summary

Five Below Inc. is seeking a motivated leader to oversee store operations and crew development. You will supervise daily activities, train staff on the BEST customer service experience, and ensure a fast, friendly checkout process for every guest.

You will also manage opening and closing duties, assist with stock and merchandising, and collaborate with leadership to drive sales while controlling expenses. This hourly role emphasizes flexibility and guest satisfaction.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Ability to lift up to 25 lbs and climb ladders as needed.

Responsibilities

• Ensure crew members wow customers through personal contact.
• Train crew on the BEST customer service experience for fast, friendly checkouts.
• Oversee daily store activities and maintain high service standards.
• Assist with receiving, unpacking, and stocking to keep shelves ready.
• Act as Manager on Duty, handling store operations and staff issues.
• Open/close the store, secure cash, and ensure smooth daily operations.
• Support onboarding and ongoing training of associates.
• Drive sales and control expenses through merchandising and service quality.
• Partner with store leadership on merchandising and recovery processes.
• Perform store maintenance and housekeeping as needed.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

Job description

Five Below Inc. is seeking a motivated leader to oversee store operations and crew development. You will supervise daily activities, train staff on the BEST customer service experience, and ensure a fast, friendly checkout process for every guest.

You will also manage opening and closing duties, assist with stock and merchandising, and collaborate with leadership to drive sales while controlling expenses. This hourly role emphasizes flexibility and guest satisfaction.