Store Operations Lead - Customer Experience

Five Below; Wayne (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Five Below in Wayne, NJ is seeking a consumer-focused leader to support store operations as a crew supervisor. You will train crew on the BEST customer service standards, oversee daily activities, assist with receiving stock, and serve as Manager on Duty as required.

You will drive sales, manage expenses, and collaborate with the store leadership team to optimize merchandising and guest experience. Applicants must be at least 18, have 1 year of management experience, and be able to work a

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and fast, friendly checkout.
• Trains crew on the BEST customer service experience.
• Oversees daily store activities and ensures staff perform duties effectively.
• Assists with receiving, unpacking, and stocking of new items.
• Acts as Manager on Duty when needed, handling store operations and staffing.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below in Wayne, NJ is seeking a consumer-focused leader to support store operations as a crew supervisor. You will train crew on the BEST customer service standards, oversee daily activities, assist with receiving stock, and serve as Manager on Duty as required.

You will drive sales, manage expenses, and collaborate with the store leadership team to optimize merchandising and guest experience. Applicants must be at least 18, have 1 year of management experience, and be able to work a