Store Operations & Customer Experience Lead

Five Below; New Jersey; On-site; USD 22,000 - 26,000; Full time

Job summary

Five Below in New Jersey is seeking a Store Leader to ensure WOW customer experiences, supervise crew, and manage daily store operations with a focus on service and efficiency.

You will train associates, collaborate on merchandising, and help drive sales while maintaining a flexible schedule that includes evenings and weekends. The starting pay rate is $16.42 per hour, reflecting hourly employment at a fast-paced value retailer.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversee daily store activities and ensure staff perform duties effectively with excellent service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff, and customer service.
• Open/close the store, secure cash, lock doors, and ensure daily operation readiness.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive sales and control expenses through merchandising, staff performance, and service.
• Partner with store leadership on merchandising and World Recovery procedures.
• Perform store maintenance including trash, cleaning, and stock room upkeep.

Skills

Leadership

Communication

Multitasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below in New Jersey is seeking a Store Leader to ensure WOW customer experiences, supervise crew, and manage daily store operations with a focus on service and efficiency.

You will train associates, collaborate on merchandising, and help drive sales while maintaining a flexible schedule that includes evenings and weekends. The starting pay rate is $16.42 per hour, reflecting hourly employment at a fast-paced value retailer.