Store Operations Lead: Customer Experience Champion

FedEx Group; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office in Dallas is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience and overseeing daily operations, production and retail processes, pick-up and delivery, shipping, and quality control.

You will supervise team members, assist the Store Manager, manage payroll close-out, scheduling, and training, and maintain a clean, professional environment while delivering timely service and responding to customer needs.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Lead store operations and ensure a positive customer experience.
• Supervise team members and assist the Store Manager with hiring, training, and scheduling.
• Oversee payroll close-out, POS activities, and daily/weekly/monthly goals.
• Manage shipping, production, and quality control processes to meet deadlines.

Skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Job description

FedEx Office in Dallas is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience and overseeing daily operations, production and retail processes, pick-up and delivery, shipping, and quality control.

You will supervise team members, assist the Store Manager, manage payroll close-out, scheduling, and training, and maintain a clean, professional environment while delivering timely service and responding to customer needs.